Shipping policy
Processing Time
All orders are processed within 1–3 business days (Monday–Friday). Shipments are not processed or delivered on weekends or holidays.
Order cutoff: 2:00 PM Pacific Time (Monday–Friday). Orders placed after the cutoff will begin processing the next business day.
Each order is shipped with a tracking number so you can monitor its progress.
Shipping
We ship to the United States only. Standard shipping is free on all orders.
Estimated transit time: 6–9 business days after processing.
Total estimated delivery time: 7–12 business days.
Note
Occasional delays may occur due to carrier issues or address inaccuracies. Contact our support team if you experience a delay.
Order Cancellation & Modification
You have a 24-hour window from purchase to request modifications or cancellations. Contact us at support@nocini.com as soon as possible. After 24 hours, orders may already be in fulfillment. Nocini is not responsible for lost packages due to incorrect addresses.
How Do I Track My Order?
Once shipped, you'll receive a tracking email. You can also track your order on our tracking page. If you haven't received tracking info, contact us at support@nocini.com.
Tracking Shows Delivered But Not Received?
- Check with neighbors or household members.
- Verify the shipping address on your order confirmation.
- Contact the carrier for proof of delivery.
- Send us proof of non-delivery and we'll issue a refund immediately.
For any questions, contact us through our contact page.